Terms of Service

Last updated: September 14, 2026

Ravzento is operated by Jinan Quanhong Trading Co., Ltd.

These Terms of Service govern your use of the Ravzento website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

You may use this website only for lawful purposes.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.

2. Products and Product Information

Ravzento offers fitness equipment, training accessories, and related products intended for general personal use.

We make reasonable efforts to present product descriptions, specifications, dimensions, weights, materials, colors, and images accurately.

However, minor differences may occur due to manufacturing variations, screen settings, photography, or product updates.

Customers should review all available product information before placing an order.

3. Fitness Product Use

Ravzento products are intended for general fitness and recreational use unless otherwise stated.

Customers are responsible for selecting products appropriate for their individual needs and using them according to the instructions and intended purpose of the product.

Fitness products should be inspected before use and should not be used if damaged or defective.

Ravzento products are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Prices and Payments

All prices are displayed in the currency shown on the website.

Prices, promotions, and product availability may change without prior notice.

Payment must be successfully authorized before an order can be processed.

Payments may be processed through third-party payment providers. Ravzento does not directly store complete payment card information when payment information is handled by an authorized payment processor.

5. Orders

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that an order has been finally accepted or shipped.

We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized payment

  • Incorrect pricing or product information

  • Product unavailability

  • Invalid or incomplete customer information

  • Unusual or high-risk transactions

If a paid order is canceled by us, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

Order processing times, estimated delivery times, shipping fees, and other delivery information are described in our Shipping Policy.

Delivery times are estimates and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before requesting a return.

Eligibility for a return or refund may depend on the condition of the product, the date of delivery, and the circumstances of the request.

8. Product Availability

Product availability may change at any time.

We may limit quantities, discontinue products, update product specifications, or modify product offerings when reasonably necessary.

If an ordered item becomes unavailable after payment has been completed, we will contact the customer and provide an appropriate resolution, which may include a refund.

9. Intellectual Property

The Ravzento name, website content, product descriptions, graphics, photographs, logos, design elements, and other original website materials are owned by or licensed to Jinan Quanhong Trading Co., Ltd., unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without authorization.

10. Third-Party Services

Our website may use third-party services for functions such as:

  • Website hosting

  • Payment processing

  • Order fulfillment

  • Shipping

  • Analytics

  • Fraud prevention

  • Customer communication

These third parties may operate under their own terms and privacy practices.

11. Prohibited Activities

You may not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to interfere with website security

  • Submit false payment or account information

  • Introduce malicious software or harmful code

  • Copy or commercially exploit website content without authorization

  • Attempt unauthorized access to our systems or services

We may restrict access to the website when we reasonably believe these Terms have been violated.

12. Disclaimer

We make reasonable efforts to keep the website and product information accurate and available.

However, the website may occasionally contain errors, interruptions, technical issues, or outdated information.

To the extent permitted by applicable law, the website and its content are provided without guarantees beyond those expressly stated in these Terms or required by law.

Nothing in these Terms excludes consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Jinan Quanhong Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This limitation does not apply where liability cannot legally be limited or excluded.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal obligations.

The latest version will be published on this page with an updated revision date.

15. Contact Information

For questions regarding these Terms or your order, please contact us:

Operating Company: Jinan Quanhong Trading Co., Ltd.

Brand: Ravzento

Email: service@ravzento.com
Phone:+86 15789649983

Business Address:
Room 1090, Office Building, Zhiye Science and Technology Park
No. 1117 Kaitu Road, Shunhua Road Subdistrict
Jinan High-tech Zone
Jinan, Shandong, China