Return & Refund Policy

Ravzento is operated by Jinan Quanhong Trading Co., Ltd.

We want customers to feel confident when shopping with Ravzento. If you are not satisfied with your purchase, please review the return and refund terms below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

  • In its original condition

  • Unused or only inspected as reasonably necessary

  • Free from damage caused after delivery

  • Returned with its original packaging and included accessories where applicable

A receipt or proof of purchase may be required.

How to Request a Return

To request a return, please contact us at:

Email: service@ravzento.com

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at service@ravzento.com.

Please provide your order number and clear photos showing the issue.

After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide instructions regarding the return and any applicable return shipping costs.

For returns requested for reasons such as personal preference, ordering the wrong item, or no longer wanting the product, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return when clearly identified as such before purchase, including:

  • Personalized or customized products

  • Gift cards

  • Items marked as final sale

Products that have been materially damaged, altered, or used beyond reasonable inspection after delivery may also be ineligible for return.

This does not affect any rights you may have under applicable consumer protection laws.

Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome.

If the refund is approved, it will be issued to the original payment method within 3–5 business days.

After the refund has been processed by us, your bank, card issuer, or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Actual posting times are determined by the financial institution or payment provider.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at service@ravzento.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be canceled or changed after it has entered the fulfillment or shipping process.

Exchanges

If you need a different item, please contact customer support.

Depending on the circumstances and product availability, we may provide exchange instructions or recommend returning the original item and placing a new order.

Refund Not Received

If you have been notified that a refund was issued but have not received it after the expected processing period, please first check with your bank or card provider.

If you still need assistance, contact us at service@ravzento.com.

Contact Information

Operating Company: Jinan Quanhong Trading Co., Ltd.

Brand: Ravzento

Email: service@ravzento.com

Phone:+86 15789649983

Business Address:
Room 1090, Office Building, Zhiye Science and Technology Park
No. 1117 Kaitu Road, Shunhua Road Subdistrict
Jinan High-tech Zone
Jinan, Shandong, China