Shipping Policy

Ravzento is operated by Jinan Quanhong Trading Co., Ltd.

We aim to process and deliver every order as efficiently as possible. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

For orders shipped to the United States:

Estimated Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–13 business days, including order processing

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs processing, high shipping volumes, or other circumstances outside our reasonable control.

Shipping Rates

Our current shipping rates are:

  • Orders under $45 USD: $5.99 shipping

  • Orders of $45 USD or more: Free Shipping

The applicable shipping charge will be displayed at checkout before payment is completed.

Order Tracking

When tracking information is available, it will be sent to the email address used when placing your order.

Please allow up to 48 hours after shipment for tracking information to begin updating.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at service@ravzento.com.

We cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Ravzento is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

If your package has not arrived within the expected delivery period or tracking has not updated for an extended period, please contact our customer support team.

We will review the shipment status and assist with the next appropriate steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the request and provide assistance in accordance with our Return & Refund Policy.

Contact Information

Operating Company: Jinan Quanhong Trading Co., Ltd.

Customer Support Email: service@ravzento.com

Phone:+86 15789649983

Business Address:
Room 1090, Office Building, Zhiye Science and Technology Park
No. 1117 Kaitu Road, Shunhua Road Subdistrict
Jinan High-tech Zone
Jinan, Shandong, China