Privacy Policy

Last updated: September 14, 2026

Ravzento is operated by Jinan Quanhong Trading Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Ravzento, place an order, contact customer support, or otherwise interact with our online store.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Contact Information

  • Name

  • Email address

  • Telephone number, when provided

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order number

  • Order value

  • Shipping details

  • Return and refund information

Payment Information

Payments are processed through authorized third-party payment providers.

We generally do not directly receive or store complete payment card numbers when they are processed by a payment provider.

Device and Usage Information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referral information

  • Website interactions

  • Cookie and similar technology data

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide order and tracking updates

  • Process returns and refunds

  • Respond to customer inquiries

  • Verify transactions

  • Detect and prevent fraud

  • Maintain website security

  • Improve our products and website

  • Analyze website performance

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted and where appropriate consent has been obtained

3. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business.

These may include providers that assist us with:

  • E-commerce hosting

  • Payment processing

  • Shipping and fulfillment

  • Customer service

  • Email communications

  • Website analytics

  • Fraud prevention

  • Advertising and marketing

  • IT and security services

We do not provide personal information to third parties simply for them to use independently for unrelated purposes.

Information may also be disclosed when required by law, legal process, regulatory authorities, or when reasonably necessary to protect our rights, customers, or services.

4. Shopify

Our online store may be powered by Shopify.

Shopify may process certain personal information as part of providing the e-commerce platform and related services.

Your information may therefore also be subject to Shopify's privacy practices where applicable.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to support:

  • Essential website functions

  • Shopping cart functionality

  • Checkout

  • Login or session management

  • Website analytics

  • Performance measurement

  • Fraud prevention

  • Advertising and marketing where permitted

Some cookies are necessary for the website to function properly.

You may be able to control certain cookies through your browser settings or privacy controls available on our website.

Disabling certain cookies may affect website functionality.

6. Advertising and Analytics

We may use analytics and advertising services to better understand how customers interact with Ravzento and to measure the effectiveness of marketing campaigns.

Depending on your location and applicable law, you may have the right to limit certain uses of your information for targeted advertising or similar purposes.

Where applicable, privacy choices may be available through our website's privacy settings or Your Privacy Choices page.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions

  • Providing customer service

  • Maintaining business and tax records

  • Preventing fraud

  • Resolving disputes

  • Complying with legal obligations

Retention periods may vary depending on the type of information and the reason it is collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account and device information.

9. International Processing

Because Ravzento operates internationally and works with service providers in different locations, personal information may be processed or stored outside the country or region where you live.

Where required, we take reasonable steps to handle personal information in accordance with applicable privacy requirements.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how personal information is used

  • Withdraw certain consent where applicable

  • Opt out of certain marketing communications

  • Exercise applicable rights relating to targeted advertising or sharing of personal information

These rights may be subject to legal limitations or verification requirements.

To submit a privacy request, contact us at service@ravzento.com.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Ravzento is not intended for children to make purchases independently.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the link provided in the message or by contacting us.

Transactional communications concerning orders, payments, shipping, returns, or customer service may still be sent when necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, services, or legal requirements.

The most recent version will be posted on this page with the updated revision date.

14. Contact Us

For privacy-related questions or requests, please contact:

Operating Company: Jinan Quanhong Trading Co., Ltd.

Brand: Ravzento

Email: service@ravzento.com
Phone:+86 15789649983

Business Address:
Room 1090, Office Building, Zhiye Science and Technology Park
No. 1117 Kaitu Road, Shunhua Road Subdistrict
Jinan High-tech Zone
Jinan, Shandong, China